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Upper Lake Processing Services (ULPS) is a call center operation wholly owned and operated by the Habematolel Pomo of Upper Lake, a federally recognized Native American tribe located in Northern California. Our talented team provides call center support services to the Tribe’s online financial services products. The Tribe is an industry lender that currently provides safe online personal loans that help people meet unexpected emergencies and cash-flow needs quickly and easily. Our talented team serves a critical role as the voice of the customer by providing world-class customer service to new and returning customers. The ULPS team operates out of the company’s call center locations in Upper Lake, CA and Lenexa, KS. Employees receive training, competitive pay and benefitsand 401(k) with a 4% match! The call center team is customer-focused, forward-thinking, passionate and moves fast! Are you ready to grow with us?
Purpose of the Position: Functions as first line management to a team of Call Center Agents by administering company policy & procedures while consistently achieving team and individual goals. Directs, controls, and coordinates all functions within the role by finding ways to improve the customer experience and maximize business profitability.
Key Responsibilities:
Education and Experience:
Required:
Preferred:
Skills & Abilities:
Physical Requirements:
Indian Preference
Native American Indian preference shall apply to the position in accordance with Title VII of the Civil Rights Act of 1964 (42 U.S.C. 2000e-2(i)), regulations of the Office of Federal Contract Compliance Programs (41 C.F.R. 60-1.5(a)(7)), and/or other relevant laws. Applicants claiming Indian preference must submit verification of Indian eligibility with their application.
Other
$55k-74k (estimate)
05/12/2024
07/11/2024
upperlakeps.com
Overland Park, KS
<25
The job skills required for Contact Center Supervisor include Call Center, Coaching, Problem Solving, Conflict Resolution, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Contact Center Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Contact Center Supervisor. Select any job title you are interested in and start to search job requirements.
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The Call Center Supervisor provides supervision and training to the call center staff.
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A Call Center Supervisor organizes and directs the call center staff, assesses their performance and provides feedback as needed.
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Ensure agents understand and comply with all call center objectives, performance standards, and policies.
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Supervisors must define goals, communicate objectives and monitor team performance.
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Be a social leader to foster optimism and promote culture change.
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Ensure Proper Scheduling For Effective Call Center Management.
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Like agents, call center managers require specialized training to meet the unique demands of the job.
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